3COM IP Telephony on IBM^® System i^™

Product Overview - view flash demo

Product Literature

VPSolutions_IBM.pdf

Vertical Market Solutions_Executive Suites.pdf

CPS_Overview.pdf

VistaPoint Attendant Console Features_VCX.pdf

VPSolutions_Outlook.pdf

NEW VistaPoint_VCX_Portfolio.pdf
Best viewed in Acrobat reader 9.x

VistaPoint Console Companion

iQ’s Attendant Console Software is the perfect solution for Operators, Executive Assistants, Department Secretaries, and Receptionists professional call coverage for their organization.

The Windows-based Console enables a receptionist to handle high call volumes efficiently by providing real-time presence information about every phone. A Busy Lamp Field (BLF) provides users with the current status of every phone on the 3Com system. Device parameters such as Do Not Disturb (DND) and Call Forwarding can also be modified by Console users. Console Features Include:

Calling Party Information
Drag and Drop Call Processing
Enterprise-Wide BLF
Tag Call with Comments
Quickly Setup Conference Calls
Call Pickup of any Ringing Extension
Log In/Out Hunt Groups
Works Across Multiple Systems
Serial Calls
Silent Messaging
Camp On to Busy Extensions
Modify any Extension’s DND, Call Fwd and Status Notes
Undock BLF onto another Monitor

The Attendant Console can be installed as…

Stand-Alone Console
Multiple Operators with Hunt Groups
Centralized Attendant Services
Tenant Applications

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The Console is fully integrated with iQ’s suite of presence-based applications that improve employee productivity and customer service.

VistaPoint Desktop Companion

Desktop Companion - A scaled down version of our Console. Provides an affordable solution for deploying presence and call control to the desktop without the need for operator-specific features found in our Console. Desktop Companion Features Include:

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Insert and Edit your Status Note
Drag and Drop Call Processing
Enterprise-wide BLF
Silent Messaging
Send / Receive IMs from Operators
Setup Conference calls
Call Pickup of any Ringing Extension
Works across Multiple systems

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All of our desktop applications can deliver call notification from the system tray!

VistaPoint Companion for Outlook

The Outlook Companion is an application plug-in that quickly turns Outlook into a collaboration tool for the professional who uses Microsoft Outlook. A telephony call control toolbar within Outlook makes it easy to place calls, transfer, conference, and perform a variety of other call control functions from within Outlook. Users can also configure screen pops and place calls from within Outlook Contacts. The Outlook Plug-in works with any 3Com telephone and provides users with many of the features found in our Console. Outlook Companion Features Include:

Place Calls from within Contacts
Pop (display) Caller’s Record using CallerID
Create Personal BLF “Workgroups”
Place your Phone into DND
Silent Messaging
Modify your Call Forwarding Parameters
Quickly Setup Conference Calls
Directed Call Pickup of Ringing Extensions
Call Processing Toolbar

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VPSolutions_Outlook.pdf

VistaPoint Enterprise Directory

The Enterprise Directory package offers a browser-based LDAP compliant directory service that works in conjunction with Microsoft's Active Directory and delivers presence information along with point and click call control to the desktop, allowing users to make informed choices about how, when, and where to locate and communicate with coworkers. The Enterprise Directory also ships with a complimentary Deskbar that provides users with a quick and easy way to look up a name in the company’s Active Directory and instantly dial their extension. Features include:

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Active Directory/LDAP Compatible
Displays Current Status of Person’s Phone
Call Processing Toolbar
Update your Status Note
Search any Record
Call Log
Create Personal Phone Book
Administrator Defines Information to be Displayed

TSP TAPI Click to dial - read more

iQ’s Telephony Service Provider – VistaTSP

TAPI Gateway for Applications

VistaTSP is fully TAPI (Telephony Application Program Interface) compliant. This VistaPoint Enterprise add-in makes it possible for TAPI-based applications running on the desktop to communicate with the organization’s phone system through a single CTI connection regardless of the protocol supported (CSTA, TAPI, TSAPI, SIP or Proprietary). Our VistaPoint Proxy Server supports 600 TAPI-based applications reducing the total number of CTI connections to one. This improves the overall performance of the telephony system by off-loading the support of hundreds of individual TAPI connections.

Note Regarding Privacy – iQ’s presence technology includes a presence policy manager that provides administrators with the ability to restrict and limit who sees whom. This not only protects the privacy of certain individuals but also makes it deployable in tenanting applications where multiple companies are sharing a IP Telephony system such as Executive Suites or tenant-based installations.