VistaPoint Enterprise Installation Checklist
3COMVCX^™ running v7.1.7 or greater

Although we have developed a SIM for the NBX Communications Platform iQ has stopped technical support for this platform due to the development & limitations of the NBX TSP.
 

Important Notes

As this platform evolves features and enhancements are being added, if you wish to get the most out of your software experience it is recommended that the VCX be at version 7.1.16c and the VistaPoint for 3COM be at version 4.0.0.86.3com

Note: Currently the VCX SoftPhone is not compatible with VistaPoint Enterprise (3com engineering is aware of this problem and will address it in the future)

Note: Currently the analogous phones are not compatible with VistaPoint Enterprise (3com engineering is aware of this problem and will address it in the future)

Note: Only 3Com phones can be controlled at this time, in most cases the VistaPoint software can show the connection information on other generic SIP devices including Polycom phones (3Com engineering is aware of the problem and may address it in the future)

Note: Server installation. You cannot do the initial install under a normal terminal connection mstsc.exe, you should do it directly on the desktop such as VMWare Console or if absolutely necessary as a console connection under RDP mstsc.exe /admin (mstsc.exe /console) – the argument for that connection depends on the OS and or service pack level of your OS.Usually the part that fails when doing a normal terminal connection would be the Database service and or the related ODBC and service dependencies.Our database will be unable to register and the VistaPoint Notes service will fail

3COM VCX Integration Checklist

• Add the VistaPoint Server IP address as a trusted endpoint in the VCX
• Phones can only be registered in one location at a time, registering a phone in multiple places will create problems
• The VistaPoint software can only control 3Com phones (not including SoftPhones)

Software Required

You will need the following 3COMsupplied software:

• PBX Version v7.1.7 or greater (recommended 7.1.16c )

You will need the following VistaPoint software;

• One VistaPoint VCX™ SIM license to provide coverage for the entire PBX cluster
• One VistaPoint client license for every connected application (concurrent licensing scheme)
• VistaPoint Server software (downloaded from FTP server)
• VistaPoint Client software (downloaded from FTP server)

Hardware Required

• VCX™ v7.1.7 (+) Server (for best results you should be at least version 7.1.16c)
• PC to run VistaPoint Enterprise Server